Your challenge:

  • Supervise remote and local teams providing 1st level support to our users or customers.
  • Familiar with ticketing tools and knowledge databases.
  • Write and maintain operational documentations and procedure to increase first call resolution.
  • Perform routine tasks and quality check in the ticketing system.
  • Be part on a regularly basis of duties (24 x 7).
  • Possible short mission abroad.

Your profile:

  • Minimum 5 years’ experience, with hardware: PC, printers, servers and with Linux is a plus.
  • Good knowledge in Microsoft products.
  • Knowledge in ITIL V3/V4 Foundation.
  • Fluent in French and English, German or Luxemburgish is an asset.
  • Very good communication.
  • Team management.
  • Enthusiastic and highly self-motivated.
  • Like to work in a multi-cultural and challenging environment.
  • Willing to improve personal skills in new technologies.
Online application